Telecom Argentina - Repairs, when?

There are few times I use the blog to complain (in all these years only 2 times), but after all the quality of services, or lack thereof, makes the business.
More than 15 days ago that my home phone were damaged. The only way that one has to seek redress in the company Telecom Argentina is through a 100% depersonalized.
You do not have the opportunity to explain what the damage, or say when it will be solved.
Needless to say, the endless amount of applications we have done, however to date we like to start, without any communication from the company. Sorry, I have not told the truth, because every few days got a call where a recording asks if that fixes the problem.
This is the effect of the lack of competition, where one is tied to a company that did not choose, and where it believes it can neglect to the client, because a will never give up.